Terms and Conditions:
Products that are dead on arrival (DOA) are eligible for exchange for a period up to 30 calendar days from customer receipt of product.
All other returns are subject to a restocking fee (10% of retail price up to a $50 maximum). Materials must be returned in like-new, resalable condition and in the original packaging and/or shrink-wrap in order to be considered for a refund.
Requests for orders to be cancelled after processing will result in the refund being less a 10% restocking fee up to $50 maximum. If the order has been shipped and is in transit with UPS, the refund amount will be less the shipment costs, in addition to the 10% restocking fee, once the order has been returned.
You must contact our Management Team via phone [(234) 209-9771], or email [firstname.lastname@example.org], to obtain a Return Authorization (RMA) number to include with items being returned. Once the RMA number is received please complete the RMA Request Form (F-480-001) and mail or email to Gen-Tek for processing. Refunds will be issued to the original payment method within 30 business days after the return is received.
Please return the materials, along with a copy of the original invoice and return authorization number to:
Gen-Tek, Inc. Returns
4721 Eagle Street NW
North Canton, Ohio 44720
Requests for discounts/refunds will be considered within 30 days of the date your order is processed for fulfillment.
Please Note: Terms and Conditions are subject to change without notice, please review periodically.